MR Call Service Telecommunications Inc provides wholesale VoIP services to customers in accordance with the terms and conditions set forth in this agreement.

By registering for, activating, making use of, or by paying for MR Call Service site or services you acknowledge having read and agreed to these terms, and you represent that there is no legal impediment to your entering or being bound by this agreement.

 

Billing, Pricing and Charges
Charges are calculated on a per call at the current rate rounded up to three decimal places.

 Usage of MR Call services will be charged according to the current price list as made available on the MR Call services site. Changes to our pricing shall become effective immediately upon posting to the site.

 Payment for MR Call services is billed on a pre-pay basis, unless otherwise agreed by both parties. You agree that our services will not be provisioned until sufficient pre-payment has been made, and that service may be terminated immediately if sufficient pre-payment has not been made. It is your ongoing responsibility to ensure that your account maintains the necessary balance to provision the service.

You agree that MR Call Service may expire any credit that remains unused within 365 days of the credit being applied to your account. Such expiration renders the balance non-refundable, and is performed entirely at MR Call Service discretion.

Any refund request will be subject to a 25% charge.

Transaction charges incurred by MR Call Service  will be passed on to the customer at the rates and percentages indicated when the customer adds credit to their account. The customer fully accepts these charges when they elect to "Create Order" on our website. 

MR Call Service reserve the right to change the rate of charges at anytime, notice is deemed to have been given when the new charges appear on the website.

If no prefix is included with call details these calls will be charged in accordance with our Premium rate tariff in force at the time of the call.

Taxes and USF Charges

 If any local, state, federal, public or quasi-public governmental entity or its political subdivision imposes any taxes, fees, surcharges, or other charges or obligations on MR Call Service as a result of MR Call Service sale of Services or Customer’s use of Services, Customer shall pay any such obligations (Additional Charges) and indemnify Voxbeam from any liability or expense associated with the Additional Charges. If Additional Charges are assessable to support the federal Universal Service Fund (USF), MR Call Service may elect to calculate and charge Customer in accordance with applicable regulations of the government authority having jurisdiction (USF Charges). 

Excessive Call Attempts Surcharge

A minimum outbound call completion ratio (defined as percentage of completed calls versus attempted calls) of 20% (twenty percent) is required, and is calculated on total outbound call attempts during any 24 hour period. An Excessive Call Attempt Surcharge of $0.0015 per call will be assessed for all incomplete calls below this threshold.

Additional Call Attempts Surcharge for the NPANXX tariff

A minimum outbound call completion ratio (defined as percentage of completed calls versus attempted calls) of 50% (fifty percent) is required, and is calculated on total outbound call attempts on a monthly billing basis per unique customer account. An Excessive Call Attempt Surcharge of $0.005 per call will be assessed for all incomplete calls below this threshold.

Minimum Average Call Duration (ACD)

A minimum Average Call Duration (ACD) of two (2) minutes is required in any 24 hour period. In the event Customer’s ACD on an individual account is below the two (2) minute threshold, default billing increments on the customers account will change from one (1) second to the following:

• Below two (2) minutes initial billing interval will be six (6) seconds followed by billing increments of six (6) seconds.
• Below one (1) minutes initial billing interval will be twelve (12) seconds followed by billing increments of six (6) seconds.
• Below thirty (30) seconds initial billing interval will be thirty (30) seconds followed by billing increments of six (6) seconds.

Additional Minimum Average Call Duration (ACD) for the NPANXX tariff

A minimum Average Call Duration (ACD) of one (1) minute is required in each billing period. In the event Customer’s ACD on an individual account is below the one (1) minute threshold, a surcharge of 100% of the total amount billed to Customer in the billing period shall be assessed.

Short Duration Surcharge for the NPANXX tariff

If Customer’s total Short Duration Calls (defined as all calls with a duration of 6 seconds or less) is more than 10% (ten percent) of total calls during a monthly or other billing period shall be assessed a Short Duration Surcharge of $0.02 per call for all Short Duration calls.

Measuring Usage

You agree that MR Call Service records are conclusive evidence of your use of the site and service. Furthermore, you acknowledge that these records will be used to calculate charges incurred.

You accept that any use of the service originating from the IP addresses you nominate shall be deemed to be authorised, and that you will pay any charges arising from such use.

Any request for a billing adjustment must be made in good faith within thirty (30) days of invoice receipt through a Written Dispute Notification.

For the purpose of this Agreement, a Written Dispute Notification means an email message that must include the following information:

1. Disputed destinations (route description)
2. Amount of total dispute
3. Dispute type (e.g. rate, minute, or code)
4. If rate dispute, the claimed rates for each disputed destination
5. If minute dispute, the claimed minutes and associated call detail records for each disputed destination
6. If code dispute, the claimed codes and associated rates for each disputed destination

Your Responsibilities

You agree to be held fully responsible for all use of and fees related to your account, and accept full liability and responsibility for the actions of anyone who uses the site or service via your account, whether authorised or unauthorised, except when unauthorised use is solely attributed to an act or omission on the part of MR Call Service .

Regulatory Issues

MR Call Service Telecommunications Inc. makes no representations or warranties that the FCC, PUCs, any type of government body, whether federal, state (provincial) or local, or any underlying providers will not make any changes to existing laws and/or tariffs that could impair MR Call Service ability to deliver service to Customer.

Liability & Indemnification

You agree to indemnify MR Call Service and its agents, and hold them harmless from any claims or damages relating to this agreement. You agree not to hold MR Call Service or its agents liable for any loss of business, contracts, savings or profits, or any other damages or losses (direct or consequential) to the extent that Voxbeam’s liability can be limited by law.

Term of and Changes to This Agreement

The terms of this agreement shall come into effect immediately upon appearing on the MR Call Service website, as indicated by the time-stamp at the foot of this document. Voxbeam may terminate this agreement at any time for any breach of these terms or any applicable policy as posted on the MR Call Service website. No reimbursement for any fees charged in connection with   MR Call Service’s services shall be issued for such a termination.

Any provision of this agreement relating to term, payment, liability, indemnification, governing law, or confidentiality shall survive termination or expiration.

Should a provision of this agreement be found to be invalid or unenforceable, or should MR Call Service choose to waive any provision contained herein, you agree that the remainder of the agreement remains unaffected and in full force.